LegalUpdated August 30, 2026
Cancellation and Refunds
What you can and cannot get refunded on the Svara TTS Turbo platform, and how to ask.
1. Scope
This policy covers payments made to Kenpath Labs for the Svara TTS Turbo platform at platform.kenpathlabs.com — plan fees and character top-ups. It sits alongside our Terms of Service, and section 6 of those Terms governs fees.
2. Fees are not refundable
Plan fees and character top-ups are non-refundable. Characters are delivered to your account as soon as payment clears and can be spent immediately, so a purchase is treated as fulfilled at that point. We do not refund unused characters, unused time on a plan, or a plan you stopped using.
3. When we do refund
We will refund a payment in these cases:
- You were charged more than once for the same purchase, or charged an amount other than the one shown at checkout.
- Your payment was taken but the characters were never credited to your account, and we cannot credit them.
- A charge was made on your account through no action of yours and we confirm it was not authorised.
Outside these cases, refunds are at our discretion. Service interruptions are handled under the Terms rather than by refund.
4. Cancelling
You can stop using the platform and delete your account at any time from the console. Cancelling stops future charges — it does not refund fees already paid, and any characters remaining on the account are forfeited when the account is deleted. Characters you have already bought keep the expiry they came with for as long as the account is open: plan characters roll over once into the following month, and top-up characters stay valid for a year.
5. Requesting a refund
Write to [email protected] from the email address on the account, within 30 days of the charge. Include the payment reference and what went wrong. We will tell you whether the refund is approved, and why if it is not.
6. How refunds are paid
Approved refunds are returned through Razorpay to the original payment method — we cannot pay a refund to a different card, account or instrument. Once approved, the refund is initiated within 5 to 7 business days; how long it then takes to appear on your statement is set by your bank or card issuer. Refunds are made in Indian rupees for the amount charged, and we do not cover any difference caused by exchange rates or bank fees.
7. Contact
Kenpath Labs, Bengaluru, India. Questions about this policy go to [email protected].