{
  "id": "LK-SP-MUL-001",
  "slug": "ai-voice-agent-calls",
  "title": "Indian-language calls between people and an AI voice agent",
  "modality": "speech",
  "speechType": "conversational",
  "kind": "conversations",
  "unit": "conversations",
  "collection": "call-centre",
  "language": {
    "name": "Assamese",
    "native": "অসমীয়া",
    "iso": "asm",
    "bcp47": "as-IN",
    "script": "Bengali-Assamese"
  },
  "languages": [
    {
      "name": "Assamese",
      "native": "অসমীয়া",
      "iso": "asm",
      "bcp47": "as-IN",
      "script": "Bengali-Assamese"
    },
    {
      "name": "Indian English",
      "native": "English",
      "iso": "eng",
      "bcp47": "en-IN",
      "script": "Latin"
    },
    {
      "name": "Gujarati",
      "native": "ગુજરાતી",
      "iso": "guj",
      "bcp47": "gu-IN",
      "script": "Gujarati"
    },
    {
      "name": "Hindi",
      "native": "हिन्दी",
      "iso": "hin",
      "bcp47": "hi-IN",
      "script": "Devanagari"
    },
    {
      "name": "Kannada",
      "native": "ಕನ್ನಡ",
      "iso": "kan",
      "bcp47": "kn-IN",
      "script": "Kannada"
    },
    {
      "name": "Malayalam",
      "native": "മലയാളം",
      "iso": "mal",
      "bcp47": "ml-IN",
      "script": "Malayalam"
    },
    {
      "name": "Marathi",
      "native": "मराठी",
      "iso": "mar",
      "bcp47": "mr-IN",
      "script": "Devanagari"
    },
    {
      "name": "Odia",
      "native": "ଓଡ଼ିଆ",
      "iso": "ory",
      "bcp47": "or-IN",
      "script": "Odia"
    },
    {
      "name": "Punjabi",
      "native": "ਪੰਜਾਬੀ",
      "iso": "pan",
      "bcp47": "pa-IN",
      "script": "Gurmukhi"
    },
    {
      "name": "Telugu",
      "native": "తెలుగు",
      "iso": "tel",
      "bcp47": "te-IN",
      "script": "Telugu"
    },
    {
      "name": "Urdu",
      "native": "اردو",
      "iso": "urd",
      "bcp47": "ur-IN",
      "script": "Perso-Arabic"
    }
  ],
  "region": "India",
  "domain": "Recruitment, telecom, healthcare, e-commerce and insurance",
  "scripted": null,
  "parties": null,
  "hours": 1.4,
  "transcribed": true,
  "channels": "dual",
  "source": "Recorded to order with an AI voice agent",
  "review": "Every recording has a complete, segment-level transcript",
  "personalData": "Redacted",
  "licence": "Custom",
  "sheetRows": [],
  "sample": {
    "key": "conversations-agent-human-preview",
    "slug": "ai-voice-agent-calls",
    "dual": true,
    "audio": {
      "sampleRateHz": 48000,
      "bitDepth": 16,
      "codec": "flac",
      "container": "flac",
      "filesPerConversation": 2,
      "measured": true
    },
    "metrics": {
      "durationS": 4979,
      "conversations": 22,
      "turns": 544,
      "words": 10197,
      "talkTimeS": {
        "1": 1990,
        "2": 2198.6
      },
      "speechShare": 0.835,
      "overlapShare": 0.007,
      "silenceShare": 0.165,
      "wordsPerMinute": 147.2,
      "turnDurationS": {
        "median": 7.3,
        "p90": 12.92
      },
      "floorTransfer": {
        "count": 430,
        "medianS": 1.342,
        "p10S": 0.852,
        "p90S": 2.435,
        "overlappedShare": 0.007,
        "histogram": {
          "edgesS": [
            -2,
            -1,
            -0.5,
            -0.2,
            0,
            0.2,
            0.5,
            1,
            2,
            4
          ],
          "counts": [
            1,
            1,
            0,
            0,
            1,
            1,
            10,
            56,
            285,
            67,
            8
          ]
        }
      },
      "backchannels": {
        "count": 37,
        "perMinute": 0.45
      },
      "codeMix": {
        "latinTokens": 1810,
        "nativeTokens": 8371,
        "latinShare": 0.178
      },
      "events": {
        "[pii]": 22,
        "[noise]": 3,
        "[cough]": 2,
        "[unintelligible]": 1
      },
      "overlapEvents": 0,
      "turnTaking": {
        "method": "Voice activity detected on each channel at 10 ms; IPUs bounded by more than 200 ms of silence; talkspurts under 90 ms dropped.",
        "perMinute": {
          "ipus": 12.9,
          "pauses": 4.8,
          "gaps": 5.2,
          "overlaps": 2.7,
          "backchannels": 1.9
        },
        "overlapShare": 0.024,
        "speechShare": 0.802,
        "floorTransfer": {
          "count": 473,
          "medianS": 1.4,
          "p10S": 0.13,
          "p90S": 2.28,
          "overlappedShare": 0.089,
          "under200msShare": 0.013,
          "histogram": {
            "edgesS": [
              -2,
              -1,
              -0.5,
              -0.2,
              0,
              0.2,
              0.5,
              1,
              2,
              4
            ],
            "counts": [
              2,
              5,
              18,
              10,
              7,
              6,
              4,
              51,
              290,
              72,
              8
            ]
          }
        },
        "channelIsolationDb": -58.9
      }
    },
    "quality": {
      "snrDb": {
        "median": 39.5,
        "min": 20.7,
        "max": 62.9
      },
      "noiseFloorDb": -59,
      "speechLevelDb": -20,
      "bandwidthHz": 8000,
      "clippingShare": 0.00002,
      "label": "clean",
      "dnsmos": {
        "sig": 3.5,
        "bak": 3.92,
        "ovrl": 3.16
      },
      "method": "Frame RMS at 20 ms on the channels mixed to mono. Noise floor is the 10th percentile, speech level the 90th; SNR is their difference. Bandwidth is the highest frequency at which speech still rises 6 dB above the recording's own noise spectrum."
    },
    "languages": [
      "Assamese",
      "Indian English",
      "Gujarati",
      "Hindi",
      "Kannada",
      "Malayalam",
      "Marathi",
      "Odia",
      "Punjabi",
      "Telugu",
      "Urdu"
    ],
    "speakers": [
      {
        "role": "Caller",
        "id": "caller-9c13c7ca",
        "gender": "male",
        "ageBand": null
      },
      {
        "role": "AI voice agent",
        "id": "ai-voice-agent",
        "gender": "female",
        "ageBand": null
      }
    ],
    "speakerSummary": {
      "distinctIds": 18,
      "genders": {
        "male": 5,
        "female": 13
      },
      "ageBands": null,
      "byRole": {
        "Caller": 17,
        "AI voice agent": 1
      },
      "genderByRole": {
        "Caller": {
          "male": 5,
          "female": 12
        },
        "AI voice agent": {
          "female": 1
        }
      }
    },
    "conversations": [
      {
        "index": 1,
        "sourceId": "conv-68c137f7b0",
        "title": "Recruitment: customer-support role interview",
        "durationS": 286.2,
        "language": {
          "name": "Assamese",
          "bcp47": "as-IN"
        },
        "turns": 24,
        "words": 616,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-9c13c7ca",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 0,
        "silenceShare": 0.176,
        "overlapShare": 0.003,
        "latinShare": 0.119,
        "wordsPerMinute": 148.1,
        "specimen": {
          "id": "ai-voice-agent-calls--10",
          "windowS": 286.182,
          "offsetS": 0,
          "segments": 24,
          "bytes": 2402447,
          "sha256": "0231d1272f802859110d0a6c70864e48a8fc1a7ee20c0ea0d288d45d90a974f7",
          "dnsmos": {
            "sig": 3.43,
            "bak": 4.01,
            "ovrl": 3.14
          }
        },
        "quality": {
          "noiseFloorDb": -52.7,
          "speechLevelDb": -18.2,
          "snrDb": 34.5,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 34.5
      },
      {
        "index": 2,
        "sourceId": "conv-6f94d81ef3",
        "title": "Customer service: clinic appointment booking",
        "durationS": 207,
        "language": {
          "name": "Assamese",
          "bcp47": "as-IN"
        },
        "turns": 23,
        "words": 412,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-9c13c7ca",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 2,
        "silenceShare": 0.242,
        "overlapShare": 0.002,
        "latinShare": 0.054,
        "wordsPerMinute": 144.8,
        "specimen": {
          "id": "ai-voice-agent-calls--14",
          "windowS": 206.957,
          "offsetS": 0,
          "segments": 23,
          "bytes": 1916807,
          "sha256": "2f3fa08fe26f15d38a0482582f3cf000b217049418bcfea443a57e119010da11",
          "dnsmos": {
            "sig": 3.43,
            "bak": 4.06,
            "ovrl": 3.17
          }
        },
        "quality": {
          "noiseFloorDb": -69.5,
          "speechLevelDb": -22.1,
          "snrDb": 47.5,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 47.5
      },
      {
        "index": 3,
        "sourceId": "conv-c3c5a2160e",
        "title": "Customer service: mobile network complaint",
        "durationS": 212.6,
        "language": {
          "name": "Assamese",
          "bcp47": "as-IN"
        },
        "turns": 22,
        "words": 455,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-9c13c7ca",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.164,
        "overlapShare": 0.002,
        "latinShare": 0.088,
        "wordsPerMinute": 148.6,
        "specimen": {
          "id": "ai-voice-agent-calls--15",
          "windowS": 212.647,
          "offsetS": 0,
          "segments": 22,
          "bytes": 1785283,
          "sha256": "a52329cf46dbcf8db83ad712f5b9a1d0ad8c0cc91a53389231e5dc1352558c7a",
          "dnsmos": {
            "sig": 3.49,
            "bak": 3.98,
            "ovrl": 3.17
          }
        },
        "quality": {
          "noiseFloorDb": -53.2,
          "speechLevelDb": -19.8,
          "snrDb": 33.3,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 33.3
      },
      {
        "index": 4,
        "sourceId": "conv-0e39103219",
        "title": "Recruitment: phone screening",
        "durationS": 205.6,
        "language": {
          "name": "Indian English",
          "bcp47": "en-IN"
        },
        "turns": 31,
        "words": 445,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-21c8ed1c",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.346,
        "overlapShare": 0.002,
        "latinShare": 1,
        "wordsPerMinute": 183.6,
        "specimen": {
          "id": "ai-voice-agent-calls--5",
          "windowS": 205.576,
          "offsetS": 0,
          "segments": 31,
          "bytes": 1897060,
          "sha256": "b8094c36bfc61a8eae99f9e5f773aa077817c23896f2f91c27ca07b76c05b5ed",
          "dnsmos": {
            "sig": 3.36,
            "bak": 3.43,
            "ovrl": 2.87
          }
        },
        "quality": {
          "noiseFloorDb": -47.5,
          "speechLevelDb": -26.8,
          "snrDb": 20.7,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 20.7
      },
      {
        "index": 5,
        "sourceId": "conv-fbf2f09d52",
        "title": "Customer service: e-commerce return and refund",
        "durationS": 158,
        "language": {
          "name": "Indian English",
          "bcp47": "en-IN"
        },
        "turns": 23,
        "words": 435,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-0e568bd0",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 3,
        "silenceShare": 0.197,
        "overlapShare": 0.001,
        "latinShare": 1,
        "wordsPerMinute": 191.5,
        "specimen": {
          "id": "ai-voice-agent-calls--22",
          "windowS": 42.67,
          "offsetS": 85.05,
          "segments": 7,
          "bytes": 394972,
          "sha256": "2e3cb7b943ac5f1928375a216c7cccbbdc3b950622bdd893e2fbff051cf96405",
          "dnsmos": {
            "sig": 3.68,
            "bak": 3.92,
            "ovrl": 3.32
          }
        },
        "quality": {
          "noiseFloorDb": -53.1,
          "speechLevelDb": -23,
          "snrDb": 30.1,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 31.6
      },
      {
        "index": 6,
        "sourceId": "conv-b91b66c753",
        "title": "Customer service: clinic appointment booking",
        "durationS": 238,
        "language": {
          "name": "Gujarati",
          "bcp47": "gu-IN"
        },
        "turns": 26,
        "words": 494,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-bd40eeeb",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.17,
        "overlapShare": 0.003,
        "latinShare": 0.059,
        "wordsPerMinute": 147.8,
        "specimen": {
          "id": "ai-voice-agent-calls--6",
          "windowS": 237.987,
          "offsetS": 0,
          "segments": 26,
          "bytes": 2166554,
          "sha256": "bec4cb5bb5f9292b72542ef12f00245ce406dbd5b5f8bbdf200eaf2e68b04c8f",
          "dnsmos": {
            "sig": 3.46,
            "bak": 4.05,
            "ovrl": 3.19
          }
        },
        "quality": {
          "noiseFloorDb": -58.6,
          "speechLevelDb": -19,
          "snrDb": 39.6,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 39.6
      },
      {
        "index": 7,
        "sourceId": "conv-d10e94534c",
        "title": "Customer service: two-wheeler insurance claim",
        "durationS": 263.3,
        "language": {
          "name": "Gujarati",
          "bcp47": "gu-IN"
        },
        "turns": 21,
        "words": 550,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-c6f987f4",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 2,
        "silenceShare": 0.036,
        "overlapShare": 0.21,
        "latinShare": 0.088,
        "wordsPerMinute": 144.7,
        "specimen": {
          "id": "ai-voice-agent-calls--17",
          "windowS": 263.289,
          "offsetS": 0,
          "segments": 21,
          "bytes": 2399240,
          "sha256": "f3aa56ba3ed3b71d4e5230e1b985dca8963b4d6e7de92d4b608109b3e0085993",
          "dnsmos": {
            "sig": 3.43,
            "bak": 3.71,
            "ovrl": 3
          }
        },
        "quality": {
          "noiseFloorDb": -61.5,
          "speechLevelDb": -20.4,
          "snrDb": 41.1,
          "clippingShare": 0.00001,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 41.1
      },
      {
        "index": 8,
        "sourceId": "conv-45d5721b87",
        "title": "Customer service: mobile network complaint",
        "durationS": 181.4,
        "language": {
          "name": "Hindi",
          "bcp47": "hi-IN"
        },
        "turns": 31,
        "words": 489,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-699c3db0",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 5,
        "silenceShare": 0.244,
        "overlapShare": 0.005,
        "latinShare": 0.161,
        "wordsPerMinute": 204.4,
        "specimen": {
          "id": "ai-voice-agent-calls--3",
          "windowS": 181.363,
          "offsetS": 0,
          "segments": 31,
          "bytes": 1549158,
          "sha256": "37a8de03141ee4a653be72e858f6c5477b1bf8ca1640dc0ea72da4a62113405b",
          "dnsmos": {
            "sig": 3.63,
            "bak": 4.03,
            "ovrl": 3.33
          }
        },
        "quality": {
          "noiseFloorDb": -54.7,
          "speechLevelDb": -23,
          "snrDb": 31.7,
          "clippingShare": 0.00001,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 31.7
      },
      {
        "index": 9,
        "sourceId": "conv-abe07aa9dc",
        "title": "Customer service: e-commerce return and refund",
        "durationS": 213,
        "language": {
          "name": "Hindi",
          "bcp47": "hi-IN"
        },
        "turns": 16,
        "words": 530,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-33b3f238",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.107,
        "overlapShare": 0.084,
        "latinShare": 0.076,
        "wordsPerMinute": 166.9,
        "specimen": {
          "id": "ai-voice-agent-calls--21",
          "windowS": 212.991,
          "offsetS": 0,
          "segments": 16,
          "bytes": 1948991,
          "sha256": "b307a2f30e89cb2953c2868686c911babcf37aee0ee71d65fe3b09818bb3dd17",
          "dnsmos": {
            "sig": 3.41,
            "bak": 3.67,
            "ovrl": 2.95
          }
        },
        "quality": {
          "noiseFloorDb": -59.4,
          "speechLevelDb": -20.1,
          "snrDb": 39.3,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 39.3
      },
      {
        "index": 10,
        "sourceId": "conv-3f71782ae8",
        "title": "Recruitment: phone screening",
        "durationS": 226.5,
        "language": {
          "name": "Kannada",
          "bcp47": "kn-IN"
        },
        "turns": 25,
        "words": 384,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-9e3d60c2",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 0,
        "silenceShare": 0.255,
        "overlapShare": 0.006,
        "latinShare": 0.094,
        "wordsPerMinute": 127.1,
        "specimen": {
          "id": "ai-voice-agent-calls--7",
          "windowS": 226.543,
          "offsetS": 0,
          "segments": 25,
          "bytes": 1996978,
          "sha256": "25306a93391d98fa522fdb3b3e24ba4a26ca3c794d7e3b336bea8cd4ae373e52",
          "dnsmos": {
            "sig": 3.53,
            "bak": 4.09,
            "ovrl": 3.26
          }
        },
        "quality": {
          "noiseFloorDb": -75.9,
          "speechLevelDb": -21.9,
          "snrDb": 54,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 54
      },
      {
        "index": 11,
        "sourceId": "conv-bf2f3f06d9",
        "title": "Customer service: clinic appointment booking",
        "durationS": 223.9,
        "language": {
          "name": "Kannada",
          "bcp47": "kn-IN"
        },
        "turns": 26,
        "words": 321,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-b9b4dced",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.303,
        "overlapShare": 0.008,
        "latinShare": 0.097,
        "wordsPerMinute": 112.8,
        "specimen": {
          "id": "ai-voice-agent-calls--13",
          "windowS": 223.865,
          "offsetS": 0,
          "segments": 26,
          "bytes": 1706000,
          "sha256": "d0c5c21772607730d465f227118f095982760da2df0b1b96525f98d88a8c8183",
          "dnsmos": {
            "sig": 3.41,
            "bak": 4.03,
            "ovrl": 3.13
          }
        },
        "quality": {
          "noiseFloorDb": -65.3,
          "speechLevelDb": -18.5,
          "snrDb": 46.8,
          "clippingShare": 0.00002,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 46.8
      },
      {
        "index": 12,
        "sourceId": "conv-80762c9f38",
        "title": "Customer service: e-commerce return and refund",
        "durationS": 298.9,
        "language": {
          "name": "Malayalam",
          "bcp47": "ml-IN"
        },
        "turns": 25,
        "words": 450,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-f32d59c6",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.247,
        "overlapShare": 0.01,
        "latinShare": 0.14,
        "wordsPerMinute": 112.1,
        "specimen": {
          "id": "ai-voice-agent-calls--9",
          "windowS": 298.853,
          "offsetS": 0,
          "segments": 25,
          "bytes": 2436653,
          "sha256": "4895409aa5640824fa91a543ab63cbb1a7147de04d026ed6226ca67da0f1ffb3",
          "dnsmos": {
            "sig": 3.51,
            "bak": 4.05,
            "ovrl": 3.23
          }
        },
        "quality": {
          "noiseFloorDb": -62.9,
          "speechLevelDb": -18.6,
          "snrDb": 44.3,
          "clippingShare": 0.00001,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 44.3
      },
      {
        "index": 13,
        "sourceId": "conv-c54f0592dd",
        "title": "Recruitment: phone screening",
        "durationS": 280,
        "language": {
          "name": "Marathi",
          "bcp47": "mr-IN"
        },
        "turns": 34,
        "words": 576,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-b93f6c37",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 0,
        "silenceShare": 0.196,
        "overlapShare": 0.009,
        "latinShare": 0.031,
        "wordsPerMinute": 146.1,
        "specimen": {
          "id": "ai-voice-agent-calls--1",
          "windowS": 280.038,
          "offsetS": 0,
          "segments": 34,
          "bytes": 2570145,
          "sha256": "1aaaab343f6bffca02b87930b62bc331eab732b3191712f0c8492953ea93f4cf",
          "dnsmos": {
            "sig": 3.62,
            "bak": 3.64,
            "ovrl": 3.12
          }
        },
        "quality": {
          "noiseFloorDb": -48,
          "speechLevelDb": -24.5,
          "snrDb": 23.5,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 23.5
      },
      {
        "index": 14,
        "sourceId": "conv-eac4e53b2b",
        "title": "Recruitment: customer-support role interview",
        "durationS": 217.7,
        "language": {
          "name": "Marathi",
          "bcp47": "mr-IN"
        },
        "turns": 24,
        "words": 446,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-6363ccb3",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 0,
        "silenceShare": 0.185,
        "overlapShare": 0.001,
        "latinShare": 0.056,
        "wordsPerMinute": 140.5,
        "specimen": {
          "id": "ai-voice-agent-calls--16",
          "windowS": 217.745,
          "offsetS": 0,
          "segments": 24,
          "bytes": 2003747,
          "sha256": "f65b41fb07404fb0bdcbb17770cebe19cb68955bb7a5df36f84802a1c9750d94",
          "dnsmos": {
            "sig": 3.61,
            "bak": 3.62,
            "ovrl": 3.09
          }
        },
        "quality": {
          "noiseFloorDb": -48.3,
          "speechLevelDb": -25.5,
          "snrDb": 22.8,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 22.8
      },
      {
        "index": 15,
        "sourceId": "conv-e21865d5af",
        "title": "Customer service: e-commerce return and refund",
        "durationS": 183.3,
        "language": {
          "name": "Odia",
          "bcp47": "or-IN"
        },
        "turns": 18,
        "words": 360,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-af233136",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 2,
        "silenceShare": 0.028,
        "overlapShare": 0.15,
        "latinShare": 0.089,
        "wordsPerMinute": 135.3,
        "specimen": {
          "id": "ai-voice-agent-calls--19",
          "windowS": 183.323,
          "offsetS": 0,
          "segments": 18,
          "bytes": 1673171,
          "sha256": "dd228dda397bf941c415a371398c1be5c0727601802bf8fc1a93f20e11737ab2",
          "dnsmos": {
            "sig": 3.53,
            "bak": 3.55,
            "ovrl": 3.04
          }
        },
        "quality": {
          "noiseFloorDb": -70.6,
          "speechLevelDb": -21.8,
          "snrDb": 48.8,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 48.8
      },
      {
        "index": 16,
        "sourceId": "conv-ca5302e547",
        "title": "Customer service: mobile network complaint",
        "durationS": 229,
        "language": {
          "name": "Odia",
          "bcp47": "or-IN"
        },
        "turns": 29,
        "words": 362,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-4a0d6018",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 3,
        "silenceShare": 0.205,
        "overlapShare": 0.015,
        "latinShare": 0.111,
        "wordsPerMinute": 119.3,
        "specimen": {
          "id": "ai-voice-agent-calls--4",
          "windowS": 228.994,
          "offsetS": 0,
          "segments": 29,
          "bytes": 2068895,
          "sha256": "851641811548af6715070744dc08fcd11dcea77f9dc0ac3666de5bf383c4fbe9",
          "dnsmos": {
            "sig": 3.43,
            "bak": 3.92,
            "ovrl": 3.11
          }
        },
        "quality": {
          "noiseFloorDb": -75.4,
          "speechLevelDb": -21.4,
          "snrDb": 54,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 54
      },
      {
        "index": 17,
        "sourceId": "conv-9bb35b5064",
        "title": "Customer service: mobile network complaint",
        "durationS": 257.4,
        "language": {
          "name": "Punjabi",
          "bcp47": "pa-IN"
        },
        "turns": 35,
        "words": 728,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-f92857ae",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 3,
        "silenceShare": 0.181,
        "overlapShare": 0.002,
        "latinShare": 0.07,
        "wordsPerMinute": 197.6,
        "specimen": {
          "id": "ai-voice-agent-calls--2",
          "windowS": 257.395,
          "offsetS": 0,
          "segments": 35,
          "bytes": 2281114,
          "sha256": "b414b956080fe4630a9c5ea66cff65572ac7c0d6b7fec35e62f87249f2a7c403",
          "dnsmos": {
            "sig": 3.57,
            "bak": 4.06,
            "ovrl": 3.29
          }
        },
        "quality": {
          "noiseFloorDb": -44.8,
          "speechLevelDb": -18.8,
          "snrDb": 26,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 26
      },
      {
        "index": 18,
        "sourceId": "conv-3510e70b90",
        "title": "Customer service: clinic appointment booking",
        "durationS": 142.8,
        "language": {
          "name": "Punjabi",
          "bcp47": "pa-IN"
        },
        "turns": 21,
        "words": 410,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-f92857ae",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.221,
        "overlapShare": 0.006,
        "latinShare": 0.059,
        "wordsPerMinute": 210.2,
        "specimen": {
          "id": "ai-voice-agent-calls--18",
          "windowS": 142.848,
          "offsetS": 0,
          "segments": 21,
          "bytes": 1141855,
          "sha256": "cf96cd41885229146735f6eddbed3136b91ad86e4f765ec7e821fa9e9ef2ebf5",
          "dnsmos": {
            "sig": 3.5,
            "bak": 3.99,
            "ovrl": 3.2
          }
        },
        "quality": {
          "noiseFloorDb": -46.8,
          "speechLevelDb": -19.6,
          "snrDb": 27.2,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 27.2
      },
      {
        "index": 19,
        "sourceId": "conv-19417da06a",
        "title": "Recruitment: customer-support role interview",
        "durationS": 336.4,
        "language": {
          "name": "Telugu",
          "bcp47": "te-IN"
        },
        "turns": 26,
        "words": 594,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-211ae13e",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 0,
        "silenceShare": 0.175,
        "overlapShare": 0.001,
        "latinShare": 0.158,
        "wordsPerMinute": 120.2,
        "specimen": {
          "id": "ai-voice-agent-calls--8",
          "windowS": 336.407,
          "offsetS": 0,
          "segments": 26,
          "bytes": 3107768,
          "sha256": "bb651409020c001fc0956b5deaf13c01e52e4bd1ba35b523f1351670d5c0112b",
          "dnsmos": {
            "sig": 3.51,
            "bak": 4.12,
            "ovrl": 3.28
          }
        },
        "quality": {
          "noiseFloorDb": -65.3,
          "speechLevelDb": -9,
          "snrDb": 56.3,
          "clippingShare": 0.00001,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 56.3
      },
      {
        "index": 20,
        "sourceId": "conv-8eb024b5bc",
        "title": "Customer service: mobile network complaint",
        "durationS": 252.2,
        "language": {
          "name": "Telugu",
          "bcp47": "te-IN"
        },
        "turns": 19,
        "words": 444,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-211ae13e",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.201,
        "overlapShare": 0.001,
        "latinShare": 0.19,
        "wordsPerMinute": 119.6,
        "specimen": {
          "id": "ai-voice-agent-calls--20",
          "windowS": 252.156,
          "offsetS": 0,
          "segments": 19,
          "bytes": 2294267,
          "sha256": "f4572b3834717539c85ead6597e664d48fd86443f5ab9dda16c8345ad10d8718",
          "dnsmos": {
            "sig": 3.53,
            "bak": 4.06,
            "ovrl": 3.25
          }
        },
        "quality": {
          "noiseFloorDb": -43.5,
          "speechLevelDb": -18.5,
          "snrDb": 25,
          "clippingShare": 0,
          "bandwidthHz": 8000
        },
        "qualityLabel": "some background",
        "excerptSnrDb": 25
      },
      {
        "index": 21,
        "sourceId": "conv-72640ce732",
        "title": "Recruitment: phone screening",
        "durationS": 261.9,
        "language": {
          "name": "Telugu",
          "bcp47": "te-IN"
        },
        "turns": 25,
        "words": 467,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-211ae13e",
            "gender": "female",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.269,
        "overlapShare": 0.002,
        "latinShare": 0.165,
        "wordsPerMinute": 135.3,
        "specimen": {
          "id": "ai-voice-agent-calls--12",
          "windowS": 261.939,
          "offsetS": 0,
          "segments": 25,
          "bytes": 2302847,
          "sha256": "95d98fe9f59d0c1edfeb3077ebb7a8ba0994ebfebf0da1726804b136d76a4e6b",
          "dnsmos": {
            "sig": 3.43,
            "bak": 4.1,
            "ovrl": 3.17
          }
        },
        "quality": {
          "noiseFloorDb": -71.5,
          "speechLevelDb": -10.5,
          "snrDb": 61,
          "clippingShare": 0.00002,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 61
      },
      {
        "index": 22,
        "sourceId": "conv-2e84d972fa",
        "title": "Customer service: two-wheeler insurance claim",
        "durationS": 103.9,
        "language": {
          "name": "Urdu",
          "bcp47": "ur-IN"
        },
        "turns": 20,
        "words": 229,
        "speakers": [
          {
            "role": "Caller",
            "id": "caller-e6ad151c",
            "gender": "male",
            "ageBand": null
          },
          {
            "role": "AI voice agent",
            "id": "ai-voice-agent",
            "gender": "female",
            "ageBand": null
          }
        ],
        "flagged": 1,
        "silenceShare": 0.265,
        "overlapShare": 0.023,
        "latinShare": 0.109,
        "wordsPerMinute": 169.2,
        "specimen": {
          "id": "ai-voice-agent-calls--11",
          "windowS": 103.872,
          "offsetS": 0,
          "segments": 20,
          "bytes": 950151,
          "sha256": "73fd0768a9e23ca0132a98b23d4ae7bdeff821d18dcdd43fe28eadbba4986b9f",
          "dnsmos": {
            "sig": 3.58,
            "bak": 4.08,
            "ovrl": 3.3
          }
        },
        "quality": {
          "noiseFloorDb": -77,
          "speechLevelDb": -14.1,
          "snrDb": 62.9,
          "clippingShare": 0.00001,
          "bandwidthHz": 8000
        },
        "qualityLabel": "clean",
        "excerptSnrDb": 62.9
      }
    ],
    "specimens": [
      "ai-voice-agent-calls--1",
      "ai-voice-agent-calls--2",
      "ai-voice-agent-calls--3",
      "ai-voice-agent-calls--4",
      "ai-voice-agent-calls--5",
      "ai-voice-agent-calls--6",
      "ai-voice-agent-calls--7",
      "ai-voice-agent-calls--8",
      "ai-voice-agent-calls--9",
      "ai-voice-agent-calls--10",
      "ai-voice-agent-calls--11",
      "ai-voice-agent-calls--12",
      "ai-voice-agent-calls--13",
      "ai-voice-agent-calls--14",
      "ai-voice-agent-calls--15",
      "ai-voice-agent-calls--16",
      "ai-voice-agent-calls--17",
      "ai-voice-agent-calls--18",
      "ai-voice-agent-calls--19",
      "ai-voice-agent-calls--20",
      "ai-voice-agent-calls--21",
      "ai-voice-agent-calls--22"
    ],
    "transcriptFormat": "json",
    "piiFlaggedSegments": 30,
    "withheld": false
  },
  "utterances": null,
  "gaps": [],
  "bundleId": "conversations-agent-human-preview",
  "relatedSlugs": [],
  "measured": {
    "id": "agent-human-preview",
    "files": 22,
    "conversations": 22,
    "channels": "22 two-channel",
    "bandwidth": "super-wideband (16 kHz)",
    "bandwidthCounts": {
      "wideband (8 kHz)": 10,
      "super-wideband (16 kHz)": 11,
      "fullband (20 kHz or more)": 1
    },
    "telephoneBandFiles": null,
    "utterances": null,
    "turns": null,
    "speakers": 17,
    "speakerGender": {
      "male": 5,
      "female": 12
    },
    "transcripts": 22,
    "segments": 544,
    "words": 10219,
    "snrMedianDb": 34.4,
    "container": "flac",
    "sampleRateHz": 48000,
    "bitDepth": 16,
    "pii": "Numbers of 4 or more digits, digit strings spoken as words, and email addresses are masked as [pii] in text and replaced by a tone in audio. First names are not masked.",
    "release": "v0-preview",
    "updatedAt": "2026-10-01T00:32",
    "profile": {
      "conversations": 22,
      "medianConversationMin": 3.75,
      "talkShareByRank": [
        0.593,
        0.407
      ],
      "silenceShare": 0.229,
      "overlapShare": 0.023,
      "turnsPerMin": 6.12,
      "wordsPerMin": 122.8,
      "codeMixShare": 0.178,
      "twoChannel": {
        "calls": 22,
        "perMinute": {
          "ipus": 18.07,
          "pauses": 8.88,
          "gaps": 5.86,
          "overlaps": 0.95,
          "backchannels": 1.94
        },
        "ftoMedianS": 1.35,
        "ftoP10S": -0.289,
        "ftoP90S": 2.26,
        "channelIsolationDb": 60
      }
    },
    "provisional": true
  },
  "status": "preview",
  "planned": {
    "hours": null,
    "languages": [
      "Assamese",
      "Indian English",
      "Gujarati",
      "Hindi",
      "Kannada",
      "Malayalam",
      "Marathi",
      "Odia",
      "Punjabi",
      "Telugu",
      "Urdu",
      "Bengali",
      "Tamil"
    ],
    "languagesPending": [
      "Bengali",
      "Tamil"
    ],
    "channelLayout": "dual",
    "sampleRateHz": 48000,
    "bitDepth": 16,
    "firstDelivery": null,
    "notes": [
      "Recorded to order in the languages, domains and scenarios you need, at the same spec, and scales to large volumes",
      "Each call is recorded on two channels, the person on channel 1 and the AI voice agent on channel 2",
      "48 kHz, 16-bit FLAC master",
      "Verbatim transcripts of both sides, in each language's own script, with English words as spoken"
    ]
  },
  "flagship": true,
  "aiAgent": true,
  "customCollection": true,
  "url": "https://kenpathlabs.com/lokah/datasets/ai-voice-agent-calls"
}